Privacy Policy

1. Introduction

Welcome to Lone Services ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

2. Information We Collect

We may collect the following types of information:

• Personal Information: Full name, phone number, email address, and profile details you provide during registration or profile completion.
• Location Data: With your permission, we collect your device's location to provide location-based services and improve service delivery.
• Device Information: Device type, operating system, and Firebase Cloud Messaging (FCM) tokens for push notifications.
• Usage Data: Information about how you interact with the Service, including services browsed, courses accessed, and service requests made.
• Audio Recordings: Voice messages you choose to send as part of service requests.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Process and manage your service requests.
• Send push notifications about your service requests, updates, and relevant content.
• Provide customer support and respond to your inquiries.
• Improve and personalize your experience with the Service.
• Communicate important updates about our Service.

4. Data Storage and Security

Your data is stored securely using Google Firebase services, including Cloud Firestore and Firebase Storage. We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Services

We use the following third-party services:

• Google Firebase: Authentication, database, file storage, and push notifications.
• Google Maps: Location services and mapping features.
• OTP Verification Services: Phone number verification via SMS.

These services have their own privacy policies, and we encourage you to review them.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating the Service.
• When required by law or to comply with legal obligations.
• To protect the rights, property, or safety of Lone Services, our users, or others.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Withdraw consent for location tracking at any time through your device settings.
• Opt out of push notifications through your device settings.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you request account deletion, we will delete your personal data within 30 days, except where we are required to retain it for legal purposes.

9. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: lone.company21@gmail.com